Self Help/Knowledge Base/People and Teams
Session Timing Out Immediately
Tom Metz
posted this on February 18, 2011 21:53
WP has a security policy in place that forces inactive logins to expire after a period of 10 minutes or so. However, a handful of users have reported that immediately after logging in, they are taken to the Session Timeout page when they try to navigate the MyWP site or respond to an assignment.
To date, the exact cause of this issue is unknown since we are not able to reproduce it in any of our environments. As best we can tell, it is related memory caching done by the person's browser, computer, or network (possibly even their Internet Service Provider). The way we know this is because usually the person can go to another computer on a different network, and the issue goes away.
But we do have a work around. It seems that if the person logs into MyWP with a slightly different web address, the issue goes away (even though it is still exactly the same site). The alternate link to try is:
http://www.worshipplanning.com/p/li.cfm
We are continuing to research this issue. It is a known problem among other websites, but no one seems to have a permanent resolution for it.
Comments
We have a person on our team who is experiencing this issue, however it has happen to him from multiple computers. I will let him know of the work around.
Hi Diane. I need to update this article, but since we rolled out WP4.0, we've heard that having the "keep me logged in" checkbox enabled also helps with this issue. Perhaps your team member can let us know if this works for him?
I have passed your suggestion on to him. One thing that he found would work for him was this - if he logged into the Support Center after getting the "Timed Out" message, then he would stay logged in and be able to view services / accept assignments, etc. But he had to take that extra step in order to not get timed out right away. Heard of that happening?
Wow. Where does the time go!?! Sorry for not responding sooner. It is very strange that logging in to the Support Center would help. Thanks for sharing that info. Any ideas if the "keep me logged in" checkbox helps him?
I'm getting the session timeout notification box when I try to access the 'files' tab on a given service. If I close the box, the screen stays the same except all the files (which I know are there, I saw them the other day) don't appear. If I hit the refresh option, it kicks me back out to the main page with the calendar. I tried logging in and checking 'keep me logged in' but got the same results. I can access every other tab except the files. I can click on a specific song and then get the 'attached files' but not the files that are attached to the service itself. Any thoughts?