If you need to cancel your account with WP (whether it is a trial account or paid subscription), the best way to do so is to simply allow your account to expire on its own. Since we do not store your credit card information, we will not automatically charge your account when it nears expiration.
Because WP is offered as a pre-paid service, we do not typically offer pro-rated refunds for cancellations prior to the paid account expiration date. However, we are willing to work with churches in extenuating circumstances. Please use the Contact page on this support site if you need to discuss this option.
Lastly, we understand there are a number of reasons why a church would wish to discontinue using a service like WP. We value all feedback that we receive, and are grateful when we could find out exactly why a church decides to cancel its account with WP. Please feel free to share such information with us.
category: Account