Phone: +1.877.399.3342 || Support via phone available Monday-Friday, 8am-5pm ET. However, we monitor support requests 24x7.

Planned Outage for Datacenter Maintenance - UPDATE

Mary Webster -

What: Site outage for

When: Feb 2 (Friday), 11pm EST until Feb 3, 8am EST

Who: Affects all users (Planners and Helpers)

Why: Data center maintenance and migration

Rackspace is our host provider and manages all the servers, equipment, and Internet connections needed for to run.  During this maintenance window, they will be performing various data center work that can only be accomplished while bringing parts of their network down.  

During this time, all traffic to will be redirected to a "down for maintenance" page.  Additionally, users will not be able to access the mobile web version of WP, MyWP, and data from WP via third-party services (like through Proclaim and OnSong).  Our Support Center will remain active and online.

Rackspace continues to exceed our expectations with their managed hosted solutions, and we are very glad that these kinds of planned outages are only required once every few years.  Plus, the whole reason this outage is even necessary is to help make RackSpace services even greater than they already are!

If you have any questions or concerns, please submit a request and we'll be happy to respond.


UPDATE - 2/3/18 - 7:10am EST

The maintenance and data center work was a success and actually completed about 3 hours ahead of schedule.  We are sorry for any inconvenience this outage may have caused, but are thankful the great folks at RackSpace are efficient and rarely have outages (planned or otherwise).


Have more questions? Submit a request


Please sign in to leave a comment.