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User Accounts Overview

Tom Metz -

Every church using WP can have user accounts for their team leaders and members to use to log in. Each person is given their own unique login credentials, since WP does not permit login accounts to be shared by multiple people.

There are two types of login accounts in WP: Planners and Helpers. Planners are typically team leaders and those responsible for helping plan the details of the worship service. Helpers are typically the volunteers that help with the worship service, but aren't really involved with scheduling and planning.

Planners access WP via the main WP site using their userid and password. Churches have a limited number of Planner accounts that can be created, depending their subscription plan. Each Planner account has a "security level" of 0, 1, 2, or 3. Security level 0 has only “view” access, and can not add or change anything in the church's account. Level 3 can add, change, and delete anything in their church's account. More details on the privileges of each security level can be found on the Security page.

Helpers access WP via the MyWP site (http://my.worshipplanning.com) using their email address and password. On this site, they can view most details of services for which they are scheduled to serve, including service flow, song details, and file downloads. They can also respond to service assignments, indicate their serving preference and availability, change their contact information, and view contact information of other Helpers. If discussion threads have been set up, they can also access those threads. WP does not limit the number of Helper accounts each church can create.

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6 Comments

  • 0
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    Matthew Divens

    WP team,

       Is it possible to allow a team member to find their own substitute?  i.e. Mark, our drummer will be out.  It would be great if he could have permissions to use the WP.com tools to find and contact a replacement drummer directly instead of having to go through the team leader.

     

    Matt

  • 0
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    Tom Metz

    Hi Matt.  This is an feature we are planning on developing.  I can't give you an exact timeframe yet, but it has been requested several times, and I imagine it won't be too long before we develop it.  Thanks for letting us know it is something that'd be helpful to your team!

  • 0
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    Matthew Divens

    Great!  Thanks Tom!

  • 0
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    LeeAnn Destefano

    I have a user who is an account admin(3). I sent an email message with 'login' info.  All they received was the web page for the WP login. Do they use their email for the user login? How do they get a password.  

    I am an account admin(3) and I use my email,  but don't remember how I setup my password.

    Please help

    Leeann

  • 0
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    Day Dosch

    Hello Leeann,

    By sending the Login Info, they would have gotten an email that says the following:

    --------

    Below you will find your WorshipPlanning.com login information.

    Login web address: http://my.worshipplanning.com
    Your login email is: [email address]

    If you need to reset your password or never knew it, please navigate here

    For more information about this, please contact your worship leader.

    ------

    So, they should click the option to reset or set their password --using the original email that you had the system send. Their user name will be their email address. If they want to use the link that just takes them to the login page, they can also just use the "Forgot Password?" link on that screen. If they continue to have trouble, let's connect with a support ticket which you can send to [email protected]

  • 0
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    LeeAnn Destefano

    Thanks. They did try to do the reset and it told them they did not exist.  I will try it with them again, and if the problem persists, I will contact support. Also we weren't sure whether to use the email address or the user id, so that is at least now cleared up.

     

    Leeann

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