Phone: +1.877.399.3342 || Support via phone available Monday-Friday, 8am-5pm ET. However, we monitor support requests 24x7.

Trouble Logging In to the Support Center

Tom Metz -

The Support Center doesn't not require logging in to access most of the support content.  However, if you wish to submit a support request, an email address is required.  And if your email address is associated with a account that has accessed the Support Center before, you will be required to log in with your email account info (email address and password) prior to filling in the support request form. 

But what if you have forgotten your password?  We recommend you use the Forgot Password page ( to recover your password.  Alternatively, you can send an email to  Be sure to provide your name and church name, and the nature of your request.

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